OUR REFUND POLICY
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange subject to the following requirements:
All returned merchandise must be purchased from Nature Adventure Depot.com and returned within 30 days of purchase or 14 days after you receive the product (i.e. sign for acceptance from your local postal or delivery service or receive in the mail), whichever is greater.
- To be eligible for a return your item must be UNWORN AND UNUSED and in the same condition that you received it, and returned in its ORIGINAL PACKAGING with its original tags in place.
- Please email us in advance at firstname.lastname@example.org to advise us of your return, and we will send you a RETURN/EXCHANGE AUTHORIZATION and a return address.
- Please include a copy of your receipt or proof of purchase in your email.
- Returns sent without an RETURN/EXCHANGE AUTHORIZATION from Nature Adventure Depot.com will not be accepted.
- PLEASE DO NOT SEND RETURNS BACK TO OUR MANUFACTURERS OR ARTISANS!
- Some items are EXEMPT FROM RETURNS including:
- FREE Just Pay Shipping & Handling - Items
- FINAL SALE - Items
- Food, Flowers, Newspapers.
- Gift Cards, Software Products.
- Products that are” Intimate” such a “Underwear” or Sanitary Goods.
- Hazardous Materials or Flammable Liquids or Gases.
DAMAGED IN SHIPMENT/FAILED PRODUCTS/EXCHANGES
If your order was damaged during shipping or is otherwise structurally failed, we will gladly accept these items back and work with you on a replacement, exchange or other solution. If damage occurred during shipping, or if an item is missing parts, broken etc., please include photos of the item so we can replace or take care of the problem immediately and send you back a RETURN/EXCHANGE AUTHORIZATION. When there are defect(s) in the product(s), we must be notified no later than 7 days after receipt of your order. If your return is approved, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you would like to Returns/Exchanges products that are not defective, damaged during shipping, or the result of a Nature Adventure Depot.com error, you will need to ship them at your own expense to our office. However, if you email our team with an image of your shipping receipt, we will happily reimburse you with a Nature Adventure Depot.com store credit up to $15. Be sure to contact our team at email@example.com prior to returning the product so that we can assist you and provide a RETURN/EXCHANGE AUTHORIZATION.
Depending on where you live, the time it may take for a replacement or exchanged item to reach you, may vary.
If you are shipping an item over $75, you may want to consider using a trackable shipping service and/or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
RETURNS OR EXCHANGE APPROVAL NOTIFICATION
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also later notify you of the approval or rejection of your refund or exchange. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There are certain situations where only partial refunds will be granted and that amount, if any, will be at the sole discretion of Nature Adventure Depot.com Including:
- Books with obvious signs of use.
- CD’s, DVD’s, Software, Video Games, Cassette Tapes, or Vinyl Records that have been opened.
- Any item not in its original condition or which is damaged or missing parts for reasons not due to our error.
"FINAL SALE" ITEMS AND "FREE JUST PAY SHIPPING" ITEMS - ARE NOT REFUNDABLE
Items Tagged "Final Sale" and “Shipping” and/or “Shipping & Handling” Fees associated with a “FREE Just Pay Shipping” Item or “FREE Just Pay Shipping & Handling" items are not refundable unless there is a product defect or error on our part and we reserve the right to replace the item.
If you haven’t received your approved refund yet, first check with your credit card company or your bank account if you paid through Pay Pal. It sometimes takes several days before your refund is officially posted to your credit card or bank account even though we have issued the refund on our side. If sufficient time has passed and you still have not received your refund, please contact us at firstname.lastname@example.org
REFUNDS/EXCHANGES FOR ITEMS SHIPPED TO GIFT ADDRESS
You may return an item you received as a gift when purchased, and shipped directly to you, for a STORE CREDIT simply by requesting a Return/Exchange Authorization - just email us at email@example.com. Include your name and address and the name and address of the party who purchased the item for you, along with a description of the item you received. A photo of the item would be very helpful, as would the order number if at all possible–as we will need to match up your gift with a purchase receipt before issuing your RETURN/EXCHANGE AUTHORIZATION. Once the returned item is received by us and your return approved, a store credit code will be emailed to you that can be redeemed for other merchandise from our store.
If the item wasn’t shipped to you directly, and the gift giver had the order shipped to themselves, then gave to you later, you may still return the item, however, we will send any approved refunds/replacements or exchanges to the original purchaser.