FAQ- Nature Adventure Depot

Frequently Asked Questions

GENERAL ORDER QUESTIONS:

No, you do not need an account – you can easily check out and complete your purchase as a guest…

HOWEVER, establishing an account with us has its PRIVILEGES!

  • First of All Check Out Is Faster… The next time you make a purchase, or if for some reason you need to start over when making your purchases today.
  • Secondly – You’ll likely get a discount!  We often send our account holders Special Discounts and Offers not available to everyone – so what are you waiting for!  Create an account so we can treat you like a VIP!
  • Thirdly - You’ll receive updates on new products…  You’ll  know about the latest, coolest products as soon as they become available and before stocks become limited!

How do I place an order?

After deciding on the product you would like and selecting the quantity, and size you need, simply click the “BUY IT NOW” Button.  The product will go into your SHOPPING CART and you can continue shopping until you click your shopping cart and from there you can review what's in your SHOPPING CART and proceed to Check Out.    If you aren't ready to check out and want to go back at any time to continue shopping, simply click the NatureAdventureDepot LOGO in the upper left corner and it will take you back to our store.   Once you are done shopping,  click the CART icon in the upper right corner of your screen to again review what’s in your SHOPPING CART and proceed to Check Out.

 How can I pay for my order?

We currently accept all major credit cards - Visa, Master Card American Express - as well as PayPal.

How will exchange rates effect my price?

All our transactions are based in U.S. dollars.  If your credit card is based on another currency, your total will be calculated in accordance with the daily exchange rate on the actual date your credit card issuer processes the transaction.

What does the crossed out price mean?

The crossed out price reflects the list price of an item, which is typically the Manufacturers Suggested Retail Price or, if that information isn’t available, our best estimate of an item's “going rate” or ticket price.  This easily shows you just how much of a value you are receiving when you buy from us! 

Our mission is to bring our customers a carefully curated selection of unique, exciting products at prices that are “easy on the wallet.”   Our price comparisons help you figure out just how sad your bank account would be,  if you were forced to pay higher prices in traditional retail stores.

 When will I receive my items?  Where do you ship from?

Our shipping time typically takes between 10-24 working days depending on the kind of item purchased, the shipping method employed, and the destination country, but may also depend on how fast customs in your country processes your packages, if applicable.  We work with manufacturers and artisans from around the world, and ship from warehouses in the United States,  Europe, and numerous countries within Southeast Asia, so to insure fastest delivery, we may elect to ship some of your items in separate packages, if you’ve ordered more than one item, depending on where the products are warehoused.

Sometimes shipping delays can occur.  This may be due to extremely high demand, holiday seasons, inclement weather, natural disasters or other unforeseen events beyond our control.  If you know that one of these circumstances may apply to your order, please allow additional time to receive your merchandise, but rest assured you should receive your items within 30-35 working days at the very latest. 

If you ever have a question or concern about your order, please email us with your questions and order number at support@natureadventuredepot.com. We check our email  24/7 and we’ll do everything we can to assist you promptly. 

Can I change or cancel my order?

If you'd like to change or cancel your order, please let us know as soon as possible! You can email us at support@natureadvernturedepot.com.  We normally process orders within 12 hours, so it’s imperative that you reach out to us quickly so we can make changes prior to processing your order.  We apologize if, after 12 hours, it may be too late to make any changes, as orders that have already been processed, cannot be cancelled or changed.  You will have to wait until you receive delivery and then proceed with requesting a refund if you so desire.

Email us immediately if you’ve made a mistake while executing your Checkout – such as an incorrect shipping address etc., so we know you need to make a change on your order before we do processing and we’ll be very happy to help!

How do I check on my order status?

Whenever you make purchases from NatureAdventureDepot.com you will always be sent a purchase confirmation via e-mail,  as well as any order status updates.  You should receive your order within the normal number of shipping days, as is applicable to your shipping address and country.  Please allow enough time for us to deliver your item.  We work with manufacturers and artisans from around the world, and ship from warehouses in the United States,  Europe, and numerous countries within Southeast Asia.  Also, please be sure to allow enough time for your package to clear customs procedures,  if applicable, in your country.

If there are any undue delays that we are made aware, we let you know of this situation via email immediately.  If you have any questions or concerns, or have not received your item beyond the normal shipping time frame, please email us along with your order number at support@natureadvernturedepot.com. We are happy to help! 

Why is my order taking so long?

We want you to be 100% happy with every purchase you make with us and we will make every effort to ensure all orders are shipped to our customers as quickly as possible. We cannot be responsible, however, when there are 3rd party carrier delays.   Rest assured that should something happen that delays your order that we are informed about,  we will notify you automatically the moment we learn of the delay, and as soon as we receive any updates.

REFUND QUESTIONS:

What If I Need To Return Something?

No Worries!  If you are not 100% satisfied with any product(s) purchased at NatureAdventureDepot.com you may return the merchandise for a 100% refund, less shipping, subject to the following requirements:

All returned merchandise must be purchased from NatureAdventureDepot.com and returned within 30 days of date of purchase or 20 days after you receive the product (i.e. sign for acceptance from your local postal or delivery service), whichever is greater. 

  • To be eligible for a return your item must be UNWORN and UNUSED and in the same condition that you received it, and returned to us in its ORIGINAL packaging with original tags in place.
  • Please email us in advance prior to returning an item at support@natureadventuredepot.com along with a copy of your receipt or proof of purchase, so we can send you a RETURN EXCHANGE AUTHORIZATION and return address. 
  • Returns sent without an RETURN/EXCHANGE AUTHORIZATION from NatureAdventureDepot.com will not be accepted.
  • PLEASE DO NOT SEND RETURNS BACK TO OUR MANUFACTURERS OR ARTISANS!

Some items are EXEMPT FROM RETURNS including:

  • Food, Flowers, Newspapers,
  • Gift Cards, Software Products,
  • Products that are Intimate such a “Underwear” or Sanitary Goods,
  • Hazardous Materials or Flammable Liquids or Gases.
  • "FREE - Just Pay Shipping" or "FREE - Just Pay Shipping & Handling" Items
  • "FINAL SALE" Items 

What Should I Do If My Purchase Was Damaged During Shipment or I Need An Exchange?

If your order was damaged during shipping or otherwise structurally failed, We will gladly accept these items back and work with you on a replacement, exchange or other solution. If damage occurred during shipping, or if an item is missing parts, broken etc., please include photos of the item so we can replace or take care of the problem to your satisfaction immediately!  When there are defect(s) in the product(s).  We must be notified of any defects no later than 7 days after receipt of your order.  If your return is approved we will also reimburse you for your return shipping costs. 

For product returns/exchanges that are not a result of Nature Adventure Depot error such as products damaged during shipping or failed products, you will need ship the item at your own expense.  However, if you email our team with an image of your shipping receipt, we will happily reimburse you with a NatureAdventureDepot.com store credit up to $15. Be sure to contact our team at support@natureadventuredepot.com prior to returning the product so that we can assist you and provide a RETURN/EXCHANGE AUTHORIZATION.

Depending on where you live, the time it may take for a replacement or exchanged item to reach you, may vary.

If you are shipping an item over $75, you may want to consider using a trackable shipping service and/or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Can I return a “Sale” or “Free – Just Pay Shipping & Handling” Item”?

“Sale” Items and “Shipping” and/or “Shipping & Handling” Fees associated with a “FREE Just Pay Shipping” or “FREE Just Pay Shipping & Handling” Item cannot be refunded unless there is a product defect or error on our part. 

How Will I Know When To Expect My Refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also later notify you of the approval or rejection of your refund or exchange.
If you are approved for a refund, your return will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven (7) days.

Why Have I Only Received A Partial Refund?

There are certain situations where only partial refunds will be granted and that amount, if any, will be at the sole discretion of Nature Adventure Depot.Com Including: 

  • Books with obvious signs of use.
  • CD’s, DVD’s, Software, Video Games, Cassette Tapes, or Vinyl Records that have been opened.
  • Any item not in its original condition, which is damaged or missing parts for reasons not due to our error.


 I Haven’t Received My Refund Yet?

If you haven’t received your approved refund yet, first check with your credit card company or your bank account if you paid through Pay Pal. It sometimes takes several days before your refund is officially posted to your credit card or bank account even though we have issued the refund on our side.   If sufficient time has passed and you still have not received your refund, please contact us at support@natureadventuredepot.com

Can I Return/Exchange An Item I Received As Gift?

Certainly!  You may return an item you received as a gift when purchased, and shipped directly to you for a STORE CREDIT simply by requesting a Return/Exchange Authorization - just email us at support@natureadventuredepot.com  Include your name and address and the name and address of the party who purchased the item for you,  along with a description of the item you received.  A  photo of the item would be very helpful as would the order number if at all possible–as we will need to match up your gift with a purchase receipt before issuing your RETURN/EXCHANGE AUTHORIZATION.    Once the returned item is received and your return approved, Store Credit Code will be emailed to you that can be redeemed for merchandise from our store.

If the item wasn’t marked as a gift when purchased and shipped to you directly, or if the gift giver had the order shipped to themselves, to give to you later, we will send any approved refunds/replacements or exchanges to the gift giver. 

SECURITY QUESTIONS:

Is my online purchase secure?  Is my information safe?

Your credit card information is entered into a SSL secure web page and then SSL encrypted and sent directly to our credit card provider’s network where your card and transaction is authorized and approved. If for any reason fraud is suspected, we will contact you to verify your order. If you do not verify with us within 24 hours, the order will be cancelled.

You can tell you’re on a safe page when you buy from us, by the padlock icon that appears on your browser.  In addition, we do not store your credit card information in our offices or on our servers. 

USER ACCOUNT QUESTIONS:

Do I need an account to buy an item?

No, you can now check out as a guest. But establishing an account with us has its privileges!

  • First of All Check Out Is Faster… the next time you make a purchase, or if for some reason you need to start over when making your purchases today.
  • Secondly – You’ll likely get a discount!  We often send our account holders special discounts and offers not available to everyone – so what are you waiting for!  Create an account so we can treat you like a VIP!
  • Thirdly - You’ll receive updates on new products…  You’ll  know about the latest, coolest products as soon as they become available and before stocks become limited!

What should I do If I’ve forgotten my account password?

No problem!  Just click the “forgot password” link right below the sign-in box and you’ll be redirected to a page where you can create a new one.

How can I change my account information, such as username, email and/or password?

Changing your account information is easy! After you’ve logged into your account you’ll be able to view your order history and address information. Towards the bottom of the address information, click on "Edit your Account info". Once on the “Account Info Page” you can change name, email address, and password. 

ORDER AND PRODUCT QUESTIONS:

What if I missed buying a product that I really wanted to buy?

We're so sorry if the sale, or the product you were hoping to purchase is no longer available on our site.   If you missed out on something you wanted, keep checking back, many times we will get new stock, we’ll offer a similar product or we may even re-market popular products…so be sure to check back with us!

How long is each product available?

That depends on the item. Make sure you look for information on the product page as it will give you an indication of how much stock is available or how long you have to buy the item!

Why was my order cancelled?

Sometimes we are forced to cancel an order such as when products become oversold, the product you selected wasn’t listed or priced correctly, your credit card payment wasn’t able to be processed for some reason, or other unforeseen circumstances.   In those situations where we must cancel an order, you will always receive a full refund.  If you would like to know why a specific order was cancelled and your payment refunded, please contact support@natureadventuredepot.com.

ANY OTHER QUESTIONS?

Please email us with any questions you may have at

support@natureadventuredepot.com

We are happy to help and thank you for patronizing NATURE ADVENTURE DEPOT.COM   We wish you many, many happy Nature Adventures!